It takes time, but sooner or later we stop replicating the old methods with the new tools and find new methods to fit the new tools.  

You don’t actually send email or make a spreadsheet - you analyze, delegate, report, confer, decide, track and so on.

But the reason that all the other users can sometimes do without all the features is not because their job is to make simpler, more basic documents - rather, their job is not actually to make presentations or models at all. They’re in sales or marketing or logistics or dozens of other roles and they’re using these tools because that’s what they have, but that’s not their job - it’s just a tool.

Distilling that further, there is information and the creation and analysis of it, and then there is communication - the connective tissue of the organisation.

That is, ‘Send’ is the universal verb that ties the others together.